Privacy Policy

Effective Date: May 17, 2026

1. Introduction

PrintDesk Pro ("we," "our," or "us") operates the PrintDesk Pro application and website located at printdeskpro.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By creating an account or using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

Account Information: When you register, we collect your name, email address, phone number, and business name.
Billing Information: Payment processing is handled by Stripe. We do not store full credit card numbers. We store billing address, subscription plan, and payment history.
Business Data: Order details, customer contact information, pricing data, lead information, production notes, and other data you enter into the Service.
Communications: Information you provide when contacting support or communicating with us.

2.2 Information Collected Automatically

Usage Data: Pages visited, features used, time spent, click patterns, and interaction data within the Service.
Device Data: IP address, browser type, operating system, device type, and approximate location (city/region level).
Cookies: We use essential cookies for authentication and session management. See our Cookie Policy for details.

3. How We Use Your Information

We use collected information for the following purposes:

To provide, maintain, and improve the Service
To process transactions and manage subscriptions
To authenticate users and secure accounts
To communicate with you about your account, updates, and support
To analyze usage patterns and improve user experience
To detect, prevent, and address technical issues and fraud
To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data in the following circumstances:

Service Providers: With third-party vendors who assist in operating our Service (Stripe for payments, hosting providers, email services). These providers are contractually bound to protect your data.
Legal Requirements: When required by law, court order, or governmental regulation.
Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to users.
With Your Consent: When you explicitly authorize us to share information.

5. Data Security

We implement industry-standard security measures including:

Encryption of data in transit (TLS/SSL) and at rest
Secure password hashing using PBKDF2-SHA256
JWT-based authentication with token expiration
Rate limiting and lockout protection against brute force attacks
Regular security audits and updates

No method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time. Backup data may be retained for up to 90 days after deletion.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate data
Deletion: Request deletion of your data (subject to legal obligations)
Portability: Receive your data in a structured, machine-readable format
Opt-Out: Opt out of marketing communications

To exercise these rights, contact us at josh@printdeskpro.com.

8. Third-Party Services

Our Service integrates with third-party services:

Stripe: Payment processing. See Stripe's Privacy Policy.
Email Services: Transactional email delivery
Hosting: Infrastructure providers

9. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes via email or through the Service. Continued use after changes constitutes acceptance.

11. Contact

For questions, concerns, or privacy requests:

Email: josh@printdeskpro.com
PrintDesk Pro
Attn: Privacy